Our Privacy Policy
We welcome you to our Privacy Policy! It's great that you
want to know more about how we protect your information. This policy will
provide you with information about how we treat your personal data when you
visit our website (regardless of where you visit us) or when you use our apps.
The policy describes what your privacy rights are and how the law protects you.
So if you're looking for more information about how we
collect, store, use and share your personal data, you're in the right place!
As an introductory, let's start by presenting some
practical but very important information!
Who we are
Grupo Globais Serviços is formed by several different
legal entities spread throughout Portugal. You can read more about the Group
here https://www.globais.pt.
Form of contact
We have appointed a Data Protection Officer who has the
responsibility to oversee matters relating to this privacy policy. If you have
any questions about this policy, please contact our data protection officer at
the [email protected].
Your rights as an individual from
whom we collect personal data (data subject)
You can make changes to your account information by
editing it in your account settings. If you wish to unsubscribe, for example,
from newsletters or advertising emails, you can do so via the link provided in
the emails themselves. If you wish to delete the cookies installed, our cookie
policy will show you how to do this (additional information will be given on
this subject later in this Policy under the title Cookies).
At any time, as long as we have your personal data or are
processing it, you will have the following rights:
1.
Right of access - you have the right to request a copy of the information
we collect about you.
2.
Right of rectification – you have the right to correct the data we have
about you that is incorrect or incomplete.
3.
Right to forget – in certain circumstances, you may request that the data
we have about you be deleted from our records. If we are required by law to
keep the information or it is impossible or inappropriate to delete it, we do
not do so. However, these will only be maintained for the time strictly
necessary, and our data systems have programmed time limits.
4.
Right to limitation of treatment – the right to limitation of treatment is
subject to certain conditions.
5.
Right to portability - you have the right to ask that the data we keep
about you be transferred to another organization.
6.
Right of opposition – you have the right to object to a certain type of
treatment, such as direct marketing.
7.
The right to opposed automated processing, including profiling – you also
have the right to prohibit computer decision-making in relation to your data
(this does not include general age-based or gender-based advertising).
8.
Right to judicial review – if we refuse your application under the access
rights, you will be given the reason. You have the right to complain.
Before you contact us there is one aspect that you should
take into account. Our websites and applications may include links to other
sites that are not maintained or controlled by us. An example of this is social
media platforms or services. We are not responsible for the privacy practices
of such websites. As such, if you have any questions regarding these sites, you
should contact the site in question directly. We also recommend that you
carefully read the privacy policies of other websites as they may easily be
collecting, storing, using and sharing your personal information.
Complaints about our conduct
You have the right to complain if you feel that our group
is not fulfilling its responsibilities with respect to your data.
The Group has a Data Protection Officer, who treats your
complaint with the utmost seriousness. You can contact our Data Protection Officer
at the [email protected]. We will send you a confirmation of the email within no
more than 5 days after the shipment and we will do our best to resolve the
situation within a maximum of 1 month. If the issue covers any difficulties or
requires extensive action, it may take longer to resolve, but we will give you
frequent updates on the status of the issue.
You also have the right to complain to the authorities.
However, since privacy is a very serious matter for us, we would like to ask
you to always speak to us first.
You can complain about:
1.
how your personal data is processed;
2.
how your request for access to the data has been handled;
3.
how your complaint was handled;
4.
any decision taken after making a complaint.
Our rules on data collection
Your privacy is a very serious matter for us, so we only
ask you for information that is really necessary to be able to provide you with
a great service.
Whenever we collect customer data, we make sure that:
·
we have your permission to collect the data;
·
we only use the data for the agreed purpose and for as long as it is
necessary;
·
at a minimum, we comply with local data protection laws in the country
where we provide you with a service through our website or our applications;
·
we only keep the data that we are required to keep by law;
·
we clarify why we need the data and how we will use it (unless we have some
legitimate reason not to);
·
sensitive information is checked and updated regularly (we can also compare
the data with other databases to ensure that it is correct);
·
your data is not shared with anyone unless we have a legal or legitimate
reason to do so or we have your permission or, if you are under the age of 16,
the parental guardian's permission.
Data collection on our online
channels
We collect your personal and anonymous information
whenever you visit any of our websites in our domain or use any of our
applications. When you visit our online channels, you can verify that we are
collecting the data in accordance with the terms and conditions of the website.
We also receive information from third parties when you
visit our page on social networking sites or channels (e.g. Facebook, Twitter,
YouTube, Instagram, WeChat, etc.).
Types of personal information we
collect
When you visit one of the online channels mentioned, we
may collect:
·
registration information, which we use to help set up an account (e.g.,
name, country, gender, date of birth, email address, username and password);
·
information about payments or transactions, which we use when you purchase
products or use online services (e.g., address, phone number or credit card
number);
·
location information or your IP address, which we use to provide you with
relevant online content;
·
information you have shared publicly on our forums;
·
information you have sent to a person or group through our publishing,
messaging or chat services;
·
information you provide when you use our own online channels or third-party
channels (such as social networks) or if you associate your account with a
third-party platform.
Because the processing of personal
data is necessary
In legal terms, the way we 'process data' describes how
we collect, store, use, share and delete the data we receive from customers.
When you share your personal information with us on our online channels, we
will process it as described in this Privacy Policy.
We may use automated decision-making processes in the
processing of your personal information for some services and products. An example
of this is our efforts to prevent and detect fraud. If you do not agree with an
automated decision you can request a manual review of the accuracy of it.
How personal data is processed
When you visit our online channels or when you use
third-party websites or platforms, we use technologies such as cookies, flash
cookies, pixels and web beacons in the processing of your personal data.
Please refer to our [Cookie Policy] for more information,
including information on how to delete the installation of cookies on your
device and how to prevent them from being installed!
Keep in mind that if you enable the feature that prevents
cookies on your device, some of our services and features on the site may stop
working.
We also collect information from other sources of trust
so that we can update or add data to the personal information we collect.
Sharing information in forums and
public chats
Since our public forums and chat services can be read by
everyone, any personal information you share in them may be visible to the
general public. If you would like us to delete personal information from you
from public areas of the site, please send an email to our support service. If
you are not able to delete your personal information for any reason, we will
give you information about the reason in question. If you are under the age of
16, you will need the permission of a parent or guardian to use our public
forums or chat features.
Sharing information on social
networks (features) and widgets
Some of our sites may include links to social networks,
such as the Facebook "Like" button, widgets such as the "Share" button, and interactive
mini-programs. If you click on any of these links, the features may collect
your IP address and record which page you were using at this time. Features can
also use cookies to function correctly. Social media features and widgets are
hosted on a third-party server or directly on our website. When you use these
features and widgets, the processing of your personal data is performed by that
third party under your own privacy policy.
Sharing information with other
companies
Please refer to our list of trusted third-party
categories with which we may share your information.
Your personal information is not shared externally to the Group, except:
·
to enforce the terms of use or policies accepted by customers;
·
when necessary to ensure the protection, security, rights and property of
our customers or third parties;
·
when necessary to respond to legal proceedings or in the event that
disclosure is required by law;
·
when we ask other companies, such as carriers or providers of shipping and
storage, payment, IT platforms, fraud prevention and detection, research or product
catalogs, and customer service providers to deliver services on our behalf. We
enter into contracts with companies to ensure that they only use your personal
information for the agreed services and that they comply with legal
requirements;
·
when we store your information through secure cloud storage services or
mechanisms. We enter into contracts with companies to ensure that they only use
your personal information for the agreed services and in accordance with legal
requirements;
·
whether a merger, acquisition or sale of assets covers the sharing of
information with third parties. In that case, we will send you an email and
post a notice on our website to disclose the change of owner and we will also
provide you with information about how your data will be used and what your
options with regard to the processing of your personal data;
·
when you give us permission to share your information with third parties so
that they can send information about your products and promotions (you may opt
out of sending these emails by contacting our Customer Service although in
some cases you may also need to contact the third party directly);
·
when you give us permission to share your information with third parties so
that they can send you commercial information and promotions with respect to
our products (e.g. personalized advertising provided through the platform of a
social network). You can cancel these business activities by adjusting your
device's cookie settings. In some cases, you may also need to contact the third
party directly (in case the social network changes your privacy settings and
requests the deletion of the information collected by the third party website);
·
when you ask us to share your personal information with third-party
websites or platforms, such as social networking sites. Once shared, the
processing of your personal data will be carried out by that third party in
accordance with their own privacy practices.
How long personal information is
stored
Your personal information is stored while your account is
active or as long as it is necessary to provide you with a service. We have
so-called retention policies for each of our categories of personal information
processing
If you wish to cancel your account or ask us to delete
your data, we will only keep the information necessary for legal reasons, to
resolve disputes or to enforce our agreements.
Our Cookie Policy
Cookies are small data files that your browser installs
on your computer or device. A cookie on its own does not store or collect
information. However, when it is read by a server through the browser it can
help a website provide a more intuitive service, such as remembering details
about previous purchases or about the account.
Like most websites, our online channels and apps collect
some information (e.g. information about IP addresses, browsers, Internet
service providers, reference pages, exit pages, operating systems, timestamps,
timestamps, and clickstream data). This information will not be associated with
other information we collect about you unless you have given us permission to
do so.
We, as well as our third-party tracking service partners,
use browser storage, in-app storage, cookies, pixels, beacons, scripts and tags
to analyze trends, administer the site, monitor user movements on the site, and
collect demographic information about our overall user base. We may receive
these reports individually or in general from our third-party tracking service
partners.
Ensuring the safety of minors online
Ensuring the safety of minors online and having
additional measures to treat their privacy is of utmost importance to us and to
make sure that we keep our newest fans safe when using our online channels. In
fact, some of the features have age restrictions to prevent minors from
accessing them. We also take all reasonable care to ensure that we do not
knowingly collect, store, use or process personal information from minors if
they use these features without parental consent.
We adhere to an electronic children's security program
that conducts annual audits of our company to ensure that we respect the rules
regarding how we interact with minors online.
We also adopt the legislation applicable to minors aged
between 13 and 18 years and, with regard to personal data, we consider all
persons under the age of 16 to be a minor.
If you have any questions or would like to ask about our
Privacy Policy, please contact our Data Protection Officer via email.
When we process personal information from minors, we take
some additional steps to protect your privacy, including:
·
ensure that we inform the parent about the type of collection, storage, use
and processing of children's personal information and that we explain whether
we are sharing their information;
·
comply with the legal requirements by asking for parental consent to
collect, use and process a minor's data and ask for your consent to send
information about our products and services to the child;
·
limit how we collect, store and process personal information from minors in
order to collect only the information reasonably necessary for them to perform
an online activity;
·
give parental guardians access or give them the option to request access to
the personal information we collect about minors. Parental guardians may also
request the change or deletion of the personal information of minors.
Collection and use of information
about minors
While some of our websites, channels and apps are
designed with families and users of all ages in mind, there are others that are
thought to be used primarily by minors. Whenever we collect personal
information from a minor, we only store it for as long as necessary to be able
to provide you with a service or for the time legally required.
Although minors may choose whether or not to share your
information, there are features on our websites that do not work if they do not
provide us with your information. Where it is necessary to provide personal
information for the features to work, we will only request information
reasonably necessary in order for you to be able to perform the respective
activity.
What happens if we accidentally
collect data about minors?
If it is found that we accidentally collect information
from a minor in a manner that does not comply with the requirements of the
Online Child Privacy Protection Act, such information will be deleted
immediately.
Ask for parental consent
Request first-level consent by email If
you need to collect personal information from a minor, we will ask for parental
consent in accordance with legal requirements. We will send the parent or
guardian of the minor an email explaining what information we collect and how
it is used and asking them to grant us or refuse their consent. If the parent
or guardian does not give their consent within a reasonable time, we will
delete all information we collect about the minor, including the adult contact
information we request so that we can ask for your consent.
Request top-level "verifiable
consent"
If it is necessary to share the minor's personal
information publicly or with a third party, we will ask for a higher level of
parental consent in addition to the above-mentioned email request. We may
request credit card verification or other payment method (with a nominal charge
involved), verification by phone or via a video chat with a qualified Customer
Service representative or a signed consent form to be sent to us by mail, email
attachment, or fax. We may grant the parent or guardian a PIN or password that
they may use in future communications to confirm the adult's identity.
What if a parent or guardian has not
received any contact to give their consent?
If someone under the age of 16 accesses an online channel
designed for children who are age-restricted, we will send an email to their
parent or guardian before we collect any personal information. If you think the
child in your charge is taking online actions that involve the collection of
your personal information and have not received any email informing you of it
or asking for your consent and, if applicable, the other parent or guardian has
also not received any email of the same nature, please contact our Data
Protection Officer. We will not use the email addresses provided during
parental consent for any other purposes unless the adult expressly indicates their
desire to receive advertising emails or be part of an activity that allows
contact by email.
Options and parental control
At any time, parents or guardians may refuse to continue
to collect and use the child's personal information. Parents or guardians may
ask us to delete from our records the personal information we collect following
the creation of the child's account. Because some services need personal
information, deleting a minor's records
may cause them to no longer have access to your account, loyalty, or certain
services.
If you prefer to contact us, please let us know your
child's username and phone number and email address. We will need to confirm
your identity as the parent or guardian of the minor before we grant you access
to your personal information. We will respond to your request within a
reasonable time.
If we make significant changes to the way we use the personal
information we collect from a minor under the age of 16, we will inform your
parent or guardian by email and ask you for "verifiable parental
consent" for the new way of using your child's personal information.
Sharing information we consent to
share with third parties
If we have received higher-level parental consent to
publicly share your child's personal information, we may also share personal
information with our service providers or legal authorities. We may share
information with our service providers including software solutions companies,
online security partners, and customer service services. Our contracts with
these companies ensure that they only use personal data for the agreed
purposes.
We may share personal information to comply with legal
processes or if disclosure is required by law. As permitted by applicable law,
we may also share personal information collected from minors to:
·
respond to a request from a police or public body (including schools or
children's services) or to disclaim responsibility;
·
make a disclosure that presumably can prevent a crime from being committed;
·
assist in a public security-related investigation;
·
protect the safety of a minor who is using our online channels;
·
protect the technology of our service providers or the security of our
online channels.
Parental guardians have the right to consent to the
collection, use and processing of the personal information of minors without
being obliged to consent to the disclosure of this information to third
parties. We do not share information with other third parties other than what
has already been mentioned above.
Our employees
Whether you are our current employee or are applying for
a job with us, we will process specific information important for your hiring
and application. The principles of this Privacy Policy will also apply to your
hiring and application.
Data security and integrity
The security, integrity and confidentiality of customer
information is extremely important to us. We use technical, administrative and
physical security measures to protect personal information from unauthorized
access, disclosure, use and alteration. All external transfers containing
personal information are made using encrypted technology. The processing of
credit card information is carried out by approved service providers who comply
with PCI (payment card industry data security standards) and have adequate
safeguards provided for.
While we regularly review our security procedures and evaluate new technologies
and methods to make our online channels safer, there are no perfect or
impenetrable security measures.
Our customers, employees and partners also play an
important role in protecting information. We recommend that customers choose
passwords that are difficult to discover and not to disclose them to anyone.
In the event that there has ever been a data breach and
that customer information may be at risk of misuse, we will contact customers
in accordance with legal requirements. If necessary, we will also contact the
data protection authorities.
Binding company rules and local
legal requirements
We want to ensure that, at a minimum, we use the data
privacy and security standards adopted by the European Union's General Data
Protection Regulation (GDPR) anywhere in the world where we collect, store, use
or share your personal data. Where legislation requires more from us, we will
tailor our practices to ensure that your data is safe no matter where you are!
To ensure that we deliver on our promise, we have implemented something
designated as Binding Rules applicable to companies, which entered into force
from June 2022 (Binding Rules applicable to companies). These rules are
implemented in the European Union (EU) by European data authorities and set
some of the world's strictest standards for data collection, storage, use and
sharing.
Notice for California residents:
if you reside in California under section 1798.83 of the
California Civil Code, you have the right to request information regarding the
disclosure of your personal information by certain members of the our Group to
third parties for the purposes of direct third party marketing. With respect to
these entities, this Privacy Policy applies only to your activities in the
State of California.
Notice for residents of Australia:
with regard to how your information is processed, to
comply with local law will also apply to this Privacy Policy as follows:
Typically, where reasonable and practical, personal
information is collected directly from the person concerned, but we may also
collect information from other sources of trust to update or supplement the
personal information provided or processed automatically.
·
We may also use your personal information to give you information about
products and services or third parties. Sometimes we or our entities and our
business partners may contact you by mail, telephone, email or other electronic
messaging services (such as SMS, voice, audio or image messages, including the
use of automated calling systems) to give you information about products and
services (including discounts and special offers). If you do not wish to
receive further advertising or promotional information from us and from our
Group entities or our partners, you can cancel your subscription at any time.
There are certain messages, related to the goods and services we provide you,
whose subscription you cannot cancel.
·
We will take reasonable steps in accordance with the circumstances (if
applicable) to destroy or anonymize personal information when it is no longer
necessary.
Changes to this Privacy Policy
We may amend this Privacy Policy to take into account new
technologies, industry practices, regulatory requirements or for other
purposes. We will notify users in advance by email and post the information on
our online channels if these changes are significant and we will ask for their
consent if required by law.
Categories of third-party suppliers
The Group works with a number of trusted partners to
ensure that we offer you, our business partners and our employees the best
possible experience. This means that sometimes it will be necessary to allow
the processing of personal data by third parties.
To give you an overview, we categorize the type of
suppliers we use and why we use them, sorted by category.
The processing of personal data with
suppliers is carried out according to the following categories:
·
IT service providers
We use a wide range of trusted partners worldwide to
provide us with IT services and system management services, both in customer
and partner activities and in our IT and internal management systems.
·
Global payment provider and processing partners
To ensure payment processing safely and efficiently, both
online and in our stores or through invoices or transfers.
·
Cloud Storage Partners
We store our data and yours in secure data centers around
the world.
·
Fraud prevention and detection agencies and partners
working with the Group worldwide to ensure that the Group
does not suffer fraud.
·
Storage, packaging, transportation and delivery partners
that help us bring our products to our customers and
business partners around the world.
·
Catalog printing and mailing partners
that help us ensure that catalogs and magazines reach
you.
·
Business partners
So we can deliver personalized and targeted ads,
promotions and campaigns to your audience both during interaction with our
online platforms, on social and in-store networks and in other ways.
·
Social media partners
To be present and allow your interaction with the Group
on the platforms you use.
·
Research providers, questionnaires and product reviews
that help us ensure that we receive your relevant opinion
from your experience ®!
·
Tax and customs authorities, regulators and other
authorities around the world
which require reporting of processing activities in
certain circumstances.
·
Professional consultants
Including lawyers, bankers, auditors and insurers globally who provide the Group with consulting services, banking services, legal services, insurance services and accounting services.